The offer and sale of products on our website (“www.hdueo.com”) are governed by these General Conditions of Sale. The products purchased on www.hdueo.com are sold directly by Interworld doo (“the seller”).
Interworld doo is Registered in Slovenian Chamber of Commerce, VAT SI 82096813.
The headquarters of Interworld doo It is in Slovenia, in Sermin 74b – 6000 Koper/Capodistria.
To request any information about our support services, please contact Customer Service.
They will be happy to supply information on orders, shipping, refunds and returning products purchased on www.hdueo.com.
You can contact Interworld doo by e-mail at the following email address: firstname.lastname@example.org.
1.1. Interworld doo is offering products for sale on www.hdueo.com, and carries out its e-commerce activities exclusively for it’s end users.
1.2. These Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders for products on www.hdueo.com between users of www.hdueo.com and Interworld doo.
1.3. The General Conditions of Sale do not regulate the supply of services or sale of products by parties other than the Seller that are on www.hdueo.com through links, banners or other hypertext links.
It is advisable, before placing orders and purchasing products and services from entities other Interworld doo to check their conditions of sale. In particular since Interworld doo is not responsible for the provision of services by third parties other than Interworld doo or the execution of e-commerce transactions between the users and third parties at www.hdueo.com.
2. Conclusion of the contract with the seller
2.1. To conclude the purchase of one or more products on www.hdueo.com, you must fill out the electronic order form and send it to Interworld doo, via computer, following the relevant instructions.
2.2. The order form contains a link to the Conditions of Sale, information about the Return Policy, a summary of information about each product ordered, its price (including all applicable fees and taxes), methods of payment which can be used to purchase each product, mode of delivery of the purchased products, shipping costs and delivery, the conditions for exercising the right of cancellation and the proceedure for the return of purchased products.
2.3. The contract is concluded when Interworld doo receives, via computer, your order form, after verification of the correctness of the data relating to the order itself.
2.4. Before proceeding with the purchase of our product, by transmitting the order form, the customer will be asked to carefully read the General Conditions of Sale and Information on the Returns Policy. Print a copy using the print option, to save or reproduce a copy for personal use.
2.5. The order form will be held in our database for the period of time required to process your order and as provided by law. You can access the order form on the section called My Order.
2.6. Before submitting the order form, you will be asked to identify and correct possible input errors.
2.7. The language used to conclude the contract with Interworld doo is in English.
2.8. Once the purchase order is submitted, the contract becomes binding with Interworld doo.
2.9. The seller may not process purchase orders that do not give sufficient guarantees of solvency, or which are incomplete or incorrect, or if the products are not available.
In these cases we will inform the customer by e-mail that the contract is not concluded and that Interworld doohas not responded to the purchase order specifying the reasons.
If the products displayed on www.hdueo.com, are no longer available for sale at the time of the last customer access to the site or sending the order form, it is up to Interworld doo to communicate promptly, and in any event, within thirty (30) days from the day following that on which the order was sent to Interworld doo.
In case of forwarding the order form and payment of the price requested, Interworld doo will refund the amount already paid.
2:10. By submitting the order form, the customer unconditionally accepts and agrees to accept these Conditions of Sale. If you do not agree to the terms in the General Conditions of Sale, we request that you do not submit your order form for the purchase of products on www.hdueo.com
2.12. Once the contract is transmitted by electronic mail to Interworld doo, a receipt of the purchase order, containing the information already contained in the order form (referring to General Conditions of Sale and Right of Return, the information concerning the essential characteristics of the product and the ‘ detailed information on price, terms of payment, your right of cancellation and delivery costs).
3. Warranties and Indication of Product Prices
3.1. The main characteristics of products are shown on www.hdueo.com within each product page. The images and colours of products offered for sale on www.hdueo.com may not exactly correspond to the actual ones, due to the Internet browser or monitor used.
3.2. The prices of products may be subject to change. The Customer determines the final price of sale before sending the relevant order form.
4.1. The payment of the price of products and their shipping costs will follow one of the procedures indicated on the order form.
4.2. If paying by credit card, financial information (eg, the credit / debit card number or the expiry date) will be sent by encrypted protocol to PayPal, which provides its electronic and remote payment services. Third parties do not have access to this information. Such details will never be used by Interworld doo except for performing the procedures relating to the purchase or issuing refunds in the case of any returns, as a result of exercising the right of cancellation, or if it becomes necessary to prevent or report to police the commitment of fraud on www.hdueo.com. The price for the purchase of products and shipping costs, as indicated in the order form, will be charged to the account of the customer upon shipment of the products purchased.
5. Shipping and delivery of products
For specific delivery methods and product delivery, you enter the section Shipping. The customer has to pay attention to the information in this section because the information contained therein forms an integral and essential part of these General Conditions of Sale, and therefore, consider themselves fully known and accepted at the time of submitting the order form.
6. Customer Support
You can request any information through our Customer Services Department. For more details you can access the Customer Service section of the website.
7.1. To request permission to return a product, the customer must send a request to email@example.com within 10 days from receipt of order.
In the email please provide the product code/s of the item/s you wish to return and whether you would like to receive an exchange or refund for the product. Upon receipt of the return request, www.hdueo.com will send the customer a written confirmation by email. In the communication you will find a copy of the form to make your return request. This must be completed and returned with the products that you want to replace.
7.2. The only expenses that the customer will have to bear are those of returning the purchased products. In accordance to your statutory rights (‘the right to return’), and in compliance with the terms and conditions described in paragraphs 7.1, 7.2, 7.3, the refund (or exchange) will be made if they fully meet the following conditions:
- The products must not have been used, washed or damaged;
- The returned products must be delivered to the courier within ten (10) working days from the date on which the products have been received.
7.3. If the right to return is exercised in accordance with the procedures and terms set out in this paragraph 7, Interworld doo shall refund the amounts paid for the purchase of products.
7.4. Refunds will be made in the shortest time possible and in any event within thirty (30) days from the date on which Interworld doo became aware of the right of return. We will activate the refund procedure, once we verify the correct execution of the terms and conditions above, as indicated in paragraph 8.
7.5. If the return does not comply with the terms and procedures for exercising the right of return as specified in this paragraph 7, this will cancel your right to reimbursement of the money paid to Interworld doo.
If your return complies with all the conditions, Interworld doo will refund the full price of the purchased products. The costs of returning the return will be borne by the customer. Otherwise, the customer will be contacted if the return cannot be accepted because it does not comply with the above conditions. In this case, the customer can choose to have the returned products delivered at their own expense. If the customer refuses this expedition, the Seller reserves the right to retain the products and the amount paid for the purchase of products.
8. Refund times and methods
8.1. After returning products, Interworld doo shall check the conformity thereof to the conditions and time limits specified in paragraph 7. In the event that the checks are successfully concluded, Interworld doo will send an email, confirming the acceptance of the returned products.
8.2. Using the same method of payment used, the refund will be processed by Interworld doo, as quickly as possible and in any event within thirty (30) days from the date on which Interworld doo became aware of the right of return, after verification of proper implementation of the right of return and after receipt and acceptance of the returned products.
8.3. If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the reimbursement of amounts in the event of exercise of the right of return, will be performed by Interworld doo, in any case, to those who made the original payment.
8.4. The value date of accreditation shall be the same; as a result the customer will not be not be penalised, or otherwise for changes in bank and currency exchange interest rates.
8.5. For the exchange of products, we will be pay shipping costs to the customer, including liability in case of loss or damage to the products.
10. Applicable law and dispute resolution
10.1. The General Conditions of Sale are governed by Slovenian law and in particular by the consumer code, with specific reference to legislation on distance selling and on certain aspects of electronic commerce.
11. Amendments and updates
11.1. The General Conditions of Sale may be amended from time to time in consideration of possible regulatory changes. The new Terms of Sale shall be effective from the date of publication and displayed on: www.hdueo.com