Orders and Shipping

How to order?
To order on our site, nothing is easier!
– Put the products you want to buy into your cart by clicking on the “Buy Now” button on each product page
– Validate your cart and the type of delivery
– Enter your details and payment information
– Accept the GCS and click on “Proceed to payment”
Once the order has been placed, you will be sent a confirmation e-mail with the order summary.

How can I update or cancel my order?
For technical reasons we cannot modify, cancel or change an order placed on the site. If the ordered products do not fit, please follow our free returns procedure described on this page within 14 days from the day you received them.

How can I find out the status of my order?
Upon validation of your order, you can send a request for information to the following email address: customercareonline@hdueo.com

I have not received or lost my invoice, how can I request it?
The invoice will be delivered together with the delivered product. If you have lost it, do not hesitate to contact our customer service by e-mail customercareonline@hdueo.com

Which country do you ship to?
All orders placed on our website www.hdueo.com are shipped all over the world with the different purchase methods shown in the cart screen.

What are the types, deadlines and methods of delivery?
We offer two types of delivery:

– Standard delivery: the package is taken over by our logistics and delivered to the courier within 72 hours from the validation of your order and payment. INTERWORLD is responsible for the delivery of all orders.
– Delivery with extra payment for urgency: your package will be delivered within the same day if ordered by 11 am, from the validation of your order and payment.
For orders received after 11 am, the package will be delivered to the courier by the morning of the following day.
The shipping cost varies from country to country as shown in the order cart.
Deliveries are made from Monday to Friday, excluding national holidays by our authorized couriers.

Can I postpone my shipment?
It is not possible to delay the shipment of the package.

I have the wrong delivery address, how can I change it?
If the delivery address indicated in your order contains an error or requires further clarification, please contact our customer service by e-mail as soon as possible at customercareonline@hdueo.com

How can I track my parcel?
Once the order is shipped, you will receive an e-mail from our courier (depending on your choice of delivery) with a link that allows you to track the delivery of your package on its website.

What happens if I am not at home at the time of delivery?
If you have chosen standard shipping:
If you are not at the delivery point when the courier arrives, a notice will be deposited in your mailbox and you will be informed of a new day and time of passage. If you are not present for the second step, a third time will be scheduled and then, in case of absence, the courier’s customer service will contact you to schedule a delivery day and time.
If you have chosen urgent shipping:
If you are not at the delivery point when the courier arrives, your order will be delivered to a collection point and you will be informed by the courier about the collection point and opening hours.

I have received a damaged package, what can I do?
If you encounter this problem, we apologize. Contact our customer service by sending an e-mail specifying the order number to customercareonline@hdueo.com.
We also invite you to collect with reserve by specifying it on the delivery note and send a registered letter to the courier within a maximum of 3 days of delivery, with a copy to: customercareonline@hdueo.com specifying the order number.

The product received does not correspond to the product I ordered or has a defect, what should I do?
If you encounter this problem, we apologize. We invite you to inform us within 14 days of receiving the product at the address: customercareonline@hdueo.com

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